Hotline & Live Chat Customer Service / Kundenservice Hotline & Livechat (m/w/d)

Job description

Hotline & Live Chat Customer Service / Kundenservice Hotline & Livechat (m/w/d) Frankfurt ResponsibilitiesENGLISH Level 1 – Customer Support Representative Level 2 – Technical Support / Service Engineer - Be the friendly first point of contact for our customers via hotline & live chat - Answer questions about orders, delivery, and our products - Provide guidance on basic product usage and accessories - Ensure customer requests are documented and followed up with solutions - Deliver fast, professional, and caring support that makes customers smile - Handle all Level 1 responsibilities – plus more! - Dive deep into technical troubleshooting, including log file analysis - Work closely with our development team to solve issues and improve products - Provide training and advice on advanced technical topics - Share insights with our HQ in China to boost service & product quality - Shape the future of our service processes with your own ideas DEUTSCH: Allgemeiner Kundenservice (Level 1): Technischer Support / Service Engineer (Level 2) - Entgegennahme von Kundenanrufen und Livechat-Anfragen - Beratung zu Bestellungen, Lieferstatus und allgemeinen Produktinformationen - Unterstützung bei g...