Customer Assistant - Service & Safety - Exebridges Exeter SF

Job description

Work Pattern Week 1: Monday 11:00-19:00 Tuesday 11:00-19:00: Wednesday 11:00-19:00: Thursday 11:00-19:00: Friday 11:00-19:00: Week 2: Monday 11:00-19:00 Tuesday 11:00 -19:00 Thursday 11:00-19:00 Friday 11:00-19:00 Saturday 11:00-19:00 Key Accountabilities and Measures: - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store - Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations - Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?) - Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support - Thank our customers for shopping with us when they exit - Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations - Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have - Be a visible deterrent against vio...