Front Desk Agent - Doubletree by Hilton Berkeley Marina

Job description

Key Responsibilities: - Greet and welcome guests in a friendly, professional, and courteous manner - Perform guest check-in and check-out procedures accurately and efficiently - Verify guest information, process payments, and obtain proper authorizations, including incidental holds - Manage room assignments, reservations, and modifications using the property management system (PMS) - Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution - Maintain knowledge of hotel services, amenities, and local attractions to assist guests - Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction - Handle cash, credit card transactions, and maintain accurate records in compliance with company policies - Follow all brand standards, SOPs, and security procedures - Maintain a clean, organized, and professional front desk area - Support upselling opportunities and promote hotel services when appropriate Qualifications: - High school diploma or equivalent required - Previous customer service or hospitality experience preferred - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environme...