Clinical Client Experience Lead

Job description

Clinical Client Experience Lead Location: Flexible / Hybrid: In this role you will influence clinical standards, strengthen client trust, and support our partners and clinic teams by managing queries and issues with confidence, compassion, and professionalism. You’ll also play a key part in developing capability across the network—helping our teams to learn and grow. What you’ll do: Managing and responding to data subject rights requests, including Subject Access Requests and other statutory requests. Investigating personal data breaches and complaints, ensuring appropriate reporting and remedial actions are completed. Maintaining accurate logs of incidents, breaches and data protection requests. Preparing clear, comprehensive compliance reports on Medivet’s adherence to the Data Protection Act 2018, UK GDPR and related requirements. Acting as the primary point of contact for the Information Commissioner’s Office (ICO), including breach reporting and handling regulatory correspondence. Promoting data protection awareness across the business through training, policy updates and procedural reviews. Supporting stakeholders with Data Protection Impact Assessments (DPIAs), offering prac...