User Experience Researcher- Vice President- Chase UK

Job description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK. You will collaborate closely with Product leadership, using your expertise in UX research to inform design direction and content development. Your work will directly impact strategic decisions and help us build a customer-centric digital bank. You’ll foster a culture of continuous learning and knowledge sharing within the team. Job Responsibilities: - Design and execute end-to-end research studies to identify customer needs, preferences, and...