Director of Product, Customer Experience

Job description

Art of Problem Solving is seeking a Director of Product, Customer Experience to lead and evolve the end-to-end journey for families, from discovery through enrollment and ongoing engagement. This role sits at the intersection of customer experience, marketing, and operations. You'll be responsible for shaping a clear, cohesive, and high-quality journey across our digital and operational touchpoints, ensuring families can easily understand, access, and continue within the AoPS ecosystem. You will lead a team of product managers and work closely with design, engineering, operations, and academic teams. This is a highly cross-functional leadership role that requires strong product judgment, systems thinking, and the ability to drive alignment across a complex set of stakeholders. The Director of Product, Customer Experience will: - Design and evolve the customer experience to support strong student outcomes, helping families find the right pathways and enabling parents to effectively support their students - Own product strategy and execution for the end-to-end customer journey (discovery → enrollment → engagement → retention), translating company goals into clear roadmaps and measura...