IT Support Consultant

Job description

IT Support Consultant Department: Service Desk: Employment Type: Full Time: Location: Dublin: Description: We are seeking a customer-focused IT Support Consultant who has strong experience dealing with customers over the phone, via email and onsite. In this role, the IT Support Consultant will deliver high-quality support. The IT Support Consultant will have the responsibility for all incoming incidents for this Customer. - Located on-site in Dublin 24 - Role is strictly 5-days a week on-site - Must have a full-driving license - Hours on-site are 8:30am to 5:30pm Key Responsibilities: - Providing IT support to the Customers staff onsite in a professional and friendly manner. - Respond to and accurately log, analyse, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the cases are updated. - Providing PC troubleshooting for the Customers staff onsite using both remote-control tools and desk-side support. - Escalating end user requests when required. - Desktop/Laptop support & maintenance (Reimaging of computers). - Providing software support for all applications used within the business - Active Directory and Office 365 Tasks. - General user support...