Customer Retention Specialist Intern

Job description

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role: We're looking for a Retention Specialist Intern who's genuinely excited about keeping customers happy and helping them succeed to join us. You'll be the person who picks up the phone, sends the thoughtful email, and has real conversations with contractors who may be thinking about leaving CompanyCam or whose accounts are in jeopardy due to outstanding payment issues. Your mission? Keep them around by understanding what they need, solving their problems, and making sure they feel heard. Yes, we’ve got daily retention goals, but this role is more than that, it's...