RCM Accounts Receivable Analyst

Job description

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise. We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams. This is a hybrid role working on-site in Nashville a few days per month What You’ll Do: - Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries. - Identify and resolve claim denials, underpayments, or posting errors. - Reconcile account discrepancies and ensure accurate application of insurance and member payments. - Document all actions and communications in the practice management system for audit and compliance purposes. - Review member ledgers for accuracy and completeness. - Partner with studio teams and other...