SUPERVISOR CUSTOMER CARE SERVICES TW

Job description

Job ID: 62555 Job Category: Policy, Planning & Research Division & Section: Toronto Water, Technology & Customer Experience Work Location: 95 The Esplanade Job Type & Duration: Full-Time, Permanent Vacancy Salary Range: $94,905.00.00 - $128,386.00 Hiring Zone: $106,063.00 to $114,994.00 Shift Information: Monday to Friday, 40 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 06-Mar-2026 to 20-Mar-2026 Job Summary: To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties. Major Responsibilities: - Implements detailed plans and recommends policies/procedures regarding program specific requirements. - Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourage...