Technical Support Engineer - Hybrid Porto

Job description

Technical Support Engineer (SQL/REST APIs) - HYBRID PORTO ABOUT THE OPPORTUNITY: Join a well-established product company where technical excellence meets customer impact. Our client operates a sophisticated SaaS platform used by organizations worldwide, and they're looking for a sharp, developer-minded Technical Support Engineer to serve as the highest escalation point for their most complex technical challenges. This is not your typical support role — you'll sit at the crossroads of Product Engineering, Systems Engineering, Database Administration, and Product Support, acting as the bridge that ensures critical issues are resolved efficiently and thoroughly. If you thrive on debugging intricate problems, enjoy working directly with clients, and want a role where your technical depth truly matters, this is it. PROJECT & CONTEXT: You'll be embedded in a cross-functional environment where you own complex technical issues end-to-end — from initial diagnosis through root cause analysis to final resolution. Day to day, you'll consult directly with clients to troubleshoot custom application issues, work with relational databases to trace problems at the data layer, and interact with REST...