Hotel Front Desk Supervisor - Springhill Suites by Marriott Columbus Easton

Job description

We are currently looking for our next Front Desk Supervisor! Be the Face of the Guest Experience As a Front Desk Supervisor, you’ll lead the team that creates first impressions and unforgettable stays. You’ll be at the center of guest interaction—helping people feel welcome from check-in to check-out while supporting a positive, fast-moving team environment. If you’re someone who enjoys connecting with people, thrives in leadership, and likes solving problems in real time, this role could be a great fit. Plus, many of our supervisors grow into leadership roles like Assistant General Manager within just a few years. Starts at $19.00 based on experience. What you'll be doing: - Create a welcoming, smooth, and memorable guest experience - Lead by example and support the front desk team during daily operations - Check guests in and out quickly, accurately, and with a friendly attitude - Answer guest questions, resolve concerns, and make recommendations - Manage reservations, room blocks, and special requests - Answer phone calls and communicate with professionalism and confidence - Stay informed on hotel amenities, room types, rates, and promotions - Help monitor room availability and...