Player Services Representative

Job description

WHAT YOU’LL DO: As a Players Services Representative, you will engage new and returning guests by piquing curiosity and inviting them into a new and exciting casino environment. Your unique ability to work with other professionals will allow our guests to experience an unmatched rewards program and gaming experience. You will also process accurate customer and inter-departmental monetary transactions while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. ROLE EXPECTATIONS: Oversee the day-to-day leadership responsibilities of the new Rio Loyalty Program. Supervisor the Player Service Representatives that are responsible for enrolling new guests as members into the loyalty program. Answer and assist with all questions and concerns regarding promotions, offers and tier status, etc. Maintain an advanced working knowledge of everything related to the casino loyalty program, upcoming promotions and special events, and general property information. Plan and execute all training of Loyalty Club employees. Coordinate and direct...