Mortgage Servicing Payment Specialist

Job description

This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance. Primary Duties: - Update and maintain position procedures. - Process mortgage servicing payments. - Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received. - Process daily reports. - Process transactions through branch capture. - Review and process Federal File. - Research exception items from item processing. - Monitor and work suspense queues. - Handle customer inquiries regarding mortgage servicing 1-4 Family 1st Mortgage loans. - Responsible for processing all cashiering tasks through Black Knight MSP system. - Process mortgage payoffs and research payoff shortages. - This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations. - Know by name and face as many customers and employees as possible, calling them by name as often as possible. - Know...