PBX Reservation Agent

Job description

Position: PBX Reservation Agent Department: Hotel Operations: Job Summary: Creates an outstanding first impression by answering incoming phone calls promptly and speaks professionally through the completion of all calls. Agent initiates accurate guest reservations in an informative, knowledgeable and courteous manner using a reservations software system. Responds to phone inquiries catering to the needs of the hosted and mid-level guests Essential Duties and Responsibilities: - Makes guest hotel and entertainment/special promotions reservations in an informative, knowledgeable and courteous manner using a reservations software system. - Promotes Casino Del Sol’s comprehensive entertainment opportunities by interacting with guests in an enthusiastic, helpful, and friendly manner. - Assists Player Services and Player Development staff with focused customer services on mid-level and hosted guests. - Ensures guest profiles are properly noted in the reservations and entertainment/special promotions software system for action by the appropriate department(s) in creating a continuing level of exemplary customer service. - Issues point vouchers and “complimentary services” up to a limit of...