Guest Services Supervisor

Job description

Career Site Header Job Summary: The Guest Services Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members. Job Duties: - Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times. (Essential) - Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies; records in the proper accounts and issues receipts. (Essential) - Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner; fields resort comments, suggestions and complaints to the General/RV Resort Manager. (Essential) - Makes collection calls for site rental payments as directed. Submits bad debt files to collections. (Essential) - Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. - Ensures guests and residents receive the highest levels of servic...