Analyst/Sr Analyst, AAdvantage Operations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This role is a part of the AAdvantage Operations team within the AAdvantage group. This is a versatile and data-driven role supporting the operational success of the AAdvantage loyalty program. This position blends analytical rigor, customer experience insights, and cross-functional coordination to enhance program performance, resolve member issues, and support strategic initiatives. The ideal candidate thrives in a fast-paced environment, is passionate about customer loyalty, and excels at turning data into actionable solutions. What you'll do: - Analyze customer behavior, program performance, and operational trends using SQL, Excel, Tableau, Power BI, or similar tools. - Build and maintain dashboards and recu...