Front Office Receptionist - Charlotte, NC (Springbank)

Job description

Join QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations across 17 states. We are committed to educating, protecting, and caring for your skin while delivering comprehensive dermatologic care to our communities. We are seeking a Front Office Receptionist for our Charlotte, NC (Springbank) location. This role is essential for providing exceptional patient experience from the first point of contact. As the Front Office Receptionist, you will be responsible for timely and accurate patient registration, insurance verification, scheduling, and delivering outstanding customer service in adherence to QualDerm's policies and standards. Key Responsibilities: - Welcome patients and visitors by greeting them in person or over the phone, responding to inquiries or directing as appropriate. - Record patient arrivals in the Practice Management System (EMR) and verify patient identity by name and date of birth. - Create new patient accounts as needed and prepare paperwork prior to appointments. - Contact patients with missed appointments to reschedule and document appropriately. - Schedule appointments efficiently to optimize pr...