Small Business Accounts Representative

Job description

Summary of Position: A Small Business Representative provides customers with fast and reliable service and support to fit their business needs Duties and Responsibilities: - Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner - Troubleshoot customer issues by coordinating with internal departments and vendors - Document accurate and detailed information in Granite's customer accounts database - Manage occasional short-term projects - Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee Required Qualifications: - Excellent professional communication skills - Verbal - Written - Interpersonal - Comfortable in a fast-paced work environment - Basic computer skills (Microsoft Office) - Strong multitasking and time management skills - Attention to detail - Problem-solving/critical thinking skills - Capability to make judgement calls under pressure to resolve customer issues - Ability to work well independently, as well as within a team - Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee Qualifications: Granite delivers a...