Client Management Operations Lead, Group Benefits

Job description

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a resolute motivated individual to join our team as a Client Management Operations Lead. This is a senior leadership role responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits. This role drives client retention, growth, and profitability by supporting client relationship management, operational process improvement, and service delivery. This role partners closely with Distribution, Claims, Operations, Underwriting, Technology, and other cross-functional teams to ensure alignment with organizational objectives and market trends. You will: Develop and implement business and operational strategies that drive customer outcomes, optimize productivity, and enhance service models. Build and enable best-in-class Client Management processes and frameworks to support customer experience, retention, and growth. Establish, monitor, and achieve performance standards and metrics, ensuring delivery of exceptional client service. Partner with Distribution, Operations, and...