Operations Manager

Job description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary: This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. II. Essential Duties and Responsibilities: - Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties - Meet with new frontline employees daily to ensure consistent communication and support of onboarding - Provide timely and consistent touchpoints with frontline employees. - Regular review of best practices to enhance daily performance - Focus on understanding and progress...