Usher Supervisor Part-time-GCT

Job description

Position Summary Reporting directly to Box Office and FOH Manager, this role is responsible for supervising ushers, supporting the Manager prior to (event set up) and during events, specifically with regard to audience management and providing excellent customer service for events. Able to work independently, and with direction, as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends, and holidays. Key Accountabilities: - Effectively and thoughtfully supervise ushering staff during events and event set up - Supervise staff breaks and distribution of resources where required to maintain a safe and welcoming environment for staff and those in attendance - Respond to customer inquiries and complaints; escalate issues as required - Perform all duties in accordance with the guidelines, practices, rules, policies, and procedures established by GCE, GCCT and Ticketmaster - Liaise with the Manager, FOH Supervisor, Management, and Ticketmaster to effectively address logistical and technical issues as they arise, adjust and adapt to facilitate the orderly and effective operation of the Arena throughout events - Demonstrate excellent customer...