Sr. Director, Membership Growth & Experience

Job description

Summary Across 170 countries, internal auditors trust The IIA to represent their profession, advance their careers, and connect them to a global community. That trust is built and sustained through membership, and the IIA is looking for an exceptional leader to take it to the next level. The Senior Director of Membership Growth & Experience owns the IIA’s membership strategy, growth, and service delivery across both individual and group membership, strengthening member value, engagement, and retention in support of its mission. This is a high-visibility, high-impact role at the center of the IIA’s growth agenda, with the organizational mandate, cross-functional partnerships, and leadership platform to make a meaningful difference for a profession that matters. The Senior Director is accountable for the complete member lifecycle, from strategy and pricing through acquisition, onboarding, engagement, retention, and win-back, ensuring every stage advances the IIA’s mission to champion the profession. This leader builds the systems, partnerships, and experiences that turn members into long-term advocates across chapters, volunteer networks, and internal teams. This role leads a member-...