Director, Sales & Operations Planning

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Director, Sales & Operations Planning (S&OP) is responsible for leading network-wide volume forecasting, labor planning, and operational readiness across Macy’s Supply Chain. This role ensures that weekly facility-level forecasts are accurate, actionable, and aligned with enterprise expectations, enabling facilities to plan effectively and the network to remain balanced and customer-ready. This role owns and drives a true process that creates one aligned, trusted end‑to‑end plan — connecting demand signals, supply and transportation constraints, labor models, and facility‑level execution. The Director, S&OP ensures that all cross‑functional partners are operati...