Event Planner Funeral Services

Job description

Family Service Directors serve families with care and compassion, while educating and guiding them through the process of making informed decisions for At-Need Funeral products and services. Family Service Directors will demonstrate by example, CFCS’ Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal/external contacts. Reporting to the Location Manager, Family Service Directors interact with families, Funeral Assistants, Preparation Room staff, and many other internal/external personnel/departments. Education & Experience: - College degree preferred, and/or 2-4 years in a customer service role requiring direct contact with the public (both on the telephone and face-to-face) Knowledge, Skills & Abilities: - Knowledge of the Catholic faith, rituals, and traditions - Understanding of the Order of Christian Funerals - Able to conduct oneself with a “Family First” approach - Working knowledge of funeral services, ceremonies, and case management - Excellent interpersonal, communication, and telephone skills - Ability to multi-task and manage several funeral cases at the same time - Able to coordinate with many inter...