Digital Renewal & Customer Success Associate

Job description

Position: Digital Renewal & Customer Success Associate Location: US - Remote Overview: BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale. Key Responsibilities: Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks. At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses. Renewal Conversations & Forecasting: Conduct renewal conversations directly with cus...