Health Navigator - Access Center - EHT

Job description

Minimum Qualifications: - High School graduate or equivalent required - A minimum of 2-5 years of health care experience including medical terminology required. - Additionally, a minimum of 2-5 years of customer service or community/public interaction required. - Excellent computer skills and good knowledge database maintenance required. - Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Position Summary: The Health Navigator acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources. The Health Navigator interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant & efficient manner. The Health Navigator works closely with the Access Center Manager & Director on designated projects and assists in interviewing and training new Access Center staff. Gathers appropriate client information using skills designed that elicits information for an appropriate a...