Supervisor, Customer Services

Job description

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee flight privileges within the American Airlines global network - Training and development programs to take your career to the next level - Comprehensive health and life benefits (subject to location) Responsibilities: How will you make an impact? For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video - Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. - Ensure adequate operational coverage; responsible for scheduling and manpower utilization - Maintain a safe, dependable and consistent operation - Conduct Agent observations - Schedule and administer local training including new hire training - Investigates and resolves operational issues as well as customer...