Director, Patient Access - Bayfront Health

Job description

Position Summary Position Summary: Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Why Join Us?: This is an opportunity to make a meaningful impact in a critical access function, driving efficiency and patient satisfaction across the Orlando Health system. If you thrive in high-volume environments and have a passion for leading teams through innovation and service excellence, we encourage you to apply. Responsibilities: - Develops goals and objectives. - Plans, organizes, and directs department activities. - Establishes and implements policies and procedures for department operations. - Responsible for the management of all staff on-site in Human Resource related functions. - Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. - Keeps administration informed of department activities, needs, and problems. - Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. - Prepares...