Customer Service Representative

Job description

Are you a fluent French speaker with a passion for delivering exceptional customer service? We’re looking for a Customer Service Representative to support our Consumer Brands Group (CBG) customers across France, providing high-quality service, problem-solving expertise, and strong relationship management.: In this role, you’ll be the first point of contact for our French B2B customers, supporting them by handling enquiries, processing orders, resolving issues, and ensuring a smooth and positive customer experience. You’ll work closely with internal teams to make sure customer needs are met efficiently and accurately. - Receive and process customer orders via email, phone, and electronic systems. - Ensure all orders are entered accurately into the ERP system by daily cut‑off times. - Handle enquiries and resolve customer complaints within your scope of responsibility. - Manage domestic orders of basic complexity and follow established work instructions. - Coordinate with internal departments—such as Shipping, Planning, Inventory, and Sales—to support order fulfilment. - Identify issues that require escalation and communicate them promptly to management. - Develop and maintain docume...