Customer Engineer

Job description

At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services. About the Role: The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation. What You Will Work On: - Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase. - Customer...