Patient Access Representative-Intermediate (Breast Imaging)

Job description

This position is currently a work from home position, in a high-volume Inbound call center. Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. The Onboarding/Training program will occur both remotely and in the office over a period of 6-8 weeks. Access Specialist may be required to work in office at least twice a year or as needed. - Responsible for handling a high volume of patient and clinical business calls averaging 60-65 calls per day. - Provide an exceptional and positive patient experience to every caller, striving for patient loyalty and confidence in accordance with UT Health Patient Experience program. - Complete registration of new patients which includes obtaining complete and accurate patient demographics, including entering and verification of subscriber insurance information. - Schedule appointments for new and existing patients following clinic scheduling guidelines and protocols. - Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Assigned to service calls for a primary and at lea...