Senior Product Manager — Intelligent Service Management

Job description

Your mission Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI. What you'll do: - Own the intelligence & analytics roadmap end-to-end - Drive validation through prototyping and rapid experimentation - Shape self-service analytics experiences — configurable dashboards, portals, guided workflows - Collaborate with engineering, data, product marketing, UX, and go-to-market teams - Engage directly with enterprise customers and partners to shape direction Your profile: - Experience in ITSM/ESM or service management software - Strong analytical mindset with background in analytics, BI, or data-driven products - Practical AI/ML exposure and a prototyping-first approach - Customer-facing product management experience in enterprise SaaS - Ability to communicate across C-level, sales, and engineering stakeholders - Familiarity with service management platforms and self-service design Why us?: This is a great opportunity to contribute to the future of a leading Service Management software vendor and driv...