VP - Digital Experience (UX & Content)

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The VP, Digital Experience role is responsible for leading the team that designs, develops, and optimizes the end-to-end user experience (UX) across SECU’s digital platforms (e.g., public website, online and mobile banking). This leader will foster a human-centered design culture and manage the work of UX/UI Design, Content Strategy, and User Research disciplines. The role requires a blend of management acumen, strong communication skills, and demonstrated expertise in delivering cohesive, accessible, and high-performing digital experiences that drive member engagement and achieve business outcomes. They will be accountable for the quality and effectiveness of the team's output. Essential Responsibilities: - (30%) Strategic Vision, Project Oversight, and Quality Assurance - Set the strategic operational vision and tone for the Digital Experience (UX) team, establishing best-in-class knowledge and standards across all outputs (e.g., design systems, content guidelines, research methodologies and roadmap). Set quality benchmarks on high-priority projects. Direct, oversee, and at...