Banquets Houseperson Supervisor

Job description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description: The Banquet Set-Up Supervisor ensures the room is set perfectly for each function exceeding guest expectations. The candidate is adaptable and assists clients with all last-minute changes. The position requires a service professional with excellent organizational, technical, and communication skills. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. - Resolve guest complaints, ensu...