Head of Store Transformation & Competition Defence Strategy
Marks & Spencer · GB
What You’ll Do - Lead the end‑to‑end delivery of all new store launches, renewals, closures, and store environment schemes, ensuring strong performance from...
Job description
What You’ll Do: - Lead the end‑to‑end delivery of all new store launches, renewals, closures, and store environment schemes, ensuring strong performance from pre‑opening through post‑launch reviews. - Drive operational excellence by developing and embedding best‑in‑class processes, minimising disruption, and maximising recapture across trading stores. - Lead, coach, and prioritise a field‑based team, ensuring clear phasing plans, high standards, and alignment with commercial and operational goals. - Partner extensively across Retail, Property, Trading, and Finance to influence delivery, shape propositions, and ensure all initiatives are fit for purpose in-store. - Define and implement the Competition Defence Strategy, embedding governance, reporting, and a targeted, insight‑led approach to protect customer value and sales. Who You Will Be: - A proven senior leader with experience delivering large‑scale store programmes, transformation, or multi‑site operations. - Highly effective at stakeholder management, with the ability to influence across Retail, Property, and cross‑functional leadership teams. - Commercially astute, with a strong understanding of store operations and the abili...