Salesforce Business Analyst / Customer Experience

Job description

Accenture Technology At Accenture Technology, we turn bold ideas into powerful digital solutions. We work at the intersection of business and technology, helping organizations reinvent how they operate and deliver value. If you enjoy transforming complexity into clarity and collaborating in fast‑paced, innovative environments, this role is for you. The Role: We are looking for a Business Analyst / Functional Analyst – Customer Care to join our Technology team in Portugal. This role sits at the heart of customer experience transformation, where you will translate business needs into clear, effective solutions, mainly within Salesforce Service Cloud environments.You will work closely with clients, product owners and technical teams, contributing with strong analytical skills, functional expertise and a customer‑centric mindset. What You’ll Do: - Collaborate with business and technical stakeholders to gather, analyze and validate requirements for Customer Care solutions. - Write clear User Stories , acceptance criteria and functional requirements documentation . - Support solution design discussions, ensuring alignment between business needs and technical implementation. - Perform imp...