Service Enablement Manager, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role: The Service Enablement Manager is essential for making sure customer-facing teams are ready to launch, support, and grow new products and services. This person connects Product, Engineering, Support, Professional Services, and Learning teams, overseeing everything from early planning and evaluation to release readiness, knowledge sharing, and ongoing support after launch. Service Enablement aims to speed up product launches, lower the number of support cases, and help resolve cases faster by giving teams the right resources and information when they need them. These managers ensure that innovations lead to real benefits for customers. By preparing teams ahead of time, they improve customer satisfaction, boost operational efficiency, and contribute to the success of each product rollout. Key Responsibilities: Enablement Strategy & Planning: - Lead enablement discovery for new prod...