Tier 2 Completions

Job description

Job Duties and Responsibilities: - Serve as an escalation point for Field Technicians and T1 teams, assisting in resolving customer issues efficiently. - Capacity to disseminate information in a way that others with a varied degree of technical understanding can comprehend and implement. - Act as a liaison between field operations and support teams to improve communication and collaboration. - Document, analyze, escalate and communicate reoccurring technical issues to drive a prompt solution for customer issues. - Well organized and through with good verbal and written skills. - Escalating and working with R&D to assist in solution finding. - Strong understanding of Completions Hardware/Software product offerings. - Assist in implementing best practices, training materials and support documentation for the field and support groups. - Look for opportunities to improve existing processes/procedures to streamline workflows and resolve customer issues. - Offer guidance, mentoring, and coaching to team members. Fostering skill development and continuous improvement. - Keep up to date with new and upcoming products, features, diagnostic tools and applicable processes fixes. - Actively pa...