Manager Long Term Care Claims
Northwestern Mutual · US
Primary Duties and Responsibilities - Directs and manages the operations of the LTC Benefits Division through the recruitment, selection, training, developme...
Job description
Primary Duties and Responsibilities Directs and manages the operations of the LTC Benefits Division through the recruitment, selection, training, development, retention, motivation and salary administration of the LTC Benefits service support personnel, analysts, and specialists. Manages and oversees select LTC Benefits service support personnel, analysts, and specialists to ensure accurate and timely claim decisions and payment processing. Ensures adherence to established practices and procedures, and to our claim philosophy through claim monitoring and quality assurance reviews, in collaboration with the Assistant Director, other Division Managers, and the Team Consultants. Creates, monitors and maintains productivity and quality standards. Participates/manages projects and/or workflow design efforts as required. Directs and monitors the activities of the LTC Benefits service support personnel, analysts, and specialists to ensure optimum efficiency, effectiveness and quality by formulating and overseeing business unit goals, budgets, operating policies and procedures. Responsible for integrating triaging/restaging efforts within the Division through proactive recommendations and...