Customer and Trading Manager - Online

Job description

What you’ll be doing: Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00. - Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service - Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. - Collaborate with other managers to ensure the success of shopping experience of the overall store - People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great online manager: - Previous line management responsibilities in a fast-paced, operational environment. - Provides brilliant customer service and coaches a team to do the same. - Delivers KPI's or other performance indicators. - Can manage disciplinaries, performance issues or other similar employee relations issues. - Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: - A track record of delivering brilliant customer servic...