Tenant Liaison Officer

Job description

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. As a field-based CLO covering Aberdeen, Elgin, Moray and the surrounding areas you will be the primary point of contact between Sureserve, local authority clients, and residents. You will manage resident engagement from pre-works notifications to post-installation sign-off, ensuring a smooth, positive experience while coordinating with site teams. Key Responsibilities: Resident Engagement & Communication: Act as the main contact for residents throughout the EWI installation process. Conduct pre-works visits to explain the scope of work and confirm access. Keep residents updated on schedules, site hours, and disruptions. Complete post-installation visits, secure sign-offs, and conduct satisfaction surveys. Support vulnerable residents with tailored communication and care. Attend community and client liaison meetings as required. Programme...