Admissions Support Rep

Job description

Job Summary: The Admissions Support Rep coordinates registration, insurance and payer information, and financial screening activities required to provide an exceptional customer service experience for patients, families and visitors. Navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. Ensures timely completion of regulatory documents and information. Functions independently using department policies to resolve patient and operational issues. Completes patient financial engagement while facilitating all aspects of the access experience to ensure the Loma Linda University Health revenue cycle remains whole. Performs other duties as needed. Education and Experience: One year of office experience in medical registration or billing preferred. Knowledge and Skills: Comprehensive understanding of CMS, CDPH, MSPQ, IMFM, Medicare Days, DND, Title 22, EMTALA, and OSHPD. Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients,...