Patient Advocate I (Scheduler)

Job description

Description ESSENTIAL FUNCTIONS: - Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments. - Supports health insurance management functions by collecting patient insurance information during chart building. - Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements. - Answers general information questions regarding appointments, and services. - Maintains consistent and productive communication with necessary departments. - Abide by all patient privacy and HIPAA expectations. - Other administrative support and tracking duties as assigned. - Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system. - Actively works on patient work queues to ensure efficient and effective patient flow. REQUIRED QUALIFICATIONS AND SKILLS: - Knowledge of medical office procedures and terminology - Proficient with phone system capabilities and Microsoft Office 365 products - Previous experience working with an EMR system - Knowledge of HIP...