Cloud Service Operations Manager with German

Job description

General information Country: Poland: City: Wroclaw: Job ID: 48700 Department: Infor Consulting Services: Experience Level: MID_SENIOR_LEVEL: Employment Status: FULL_TIME: Workplace Type: Hybrid: Description & Requirements: Position Summary: Driven. Passionate. Innovative. You will manage and administer the Infor Managed Services (IMS) agreements in line with company policies and procedures, Project Management guidelines, and Service Delivery best practices. The number of customers in your portfolio will depend on the size and complexity of the contracts.You will be in direct contact with customers, addressing their enquiries and ensuring smooth and effective resolution of reported issues. Close cooperation with internal teams such as Operations, Financial Services, Technical and Functional Support, and Project Management is part of daily activities. A Day in the Life Typically Includes: - Acting as a liaison between the customer and the Project Team to ensure all contractual matters are addressed efficiently and in a timely manner - Using problem‑solving skills to respond to complex customer inquiries and propose the best business solutions - Administration, review, and management...