Inside Sales Specialist

Job description

Job Summary A sales and sales support role responsible for servicing an assigned mix of Channel Partners and direct accounts, supporting field-based business development/sales resources, and supporting execution of day-to-day sales operations. Primary Duties and Responsibilities: - Maintain regular contact with assigned accounts and Channel Partners to ensure healthy relationships. - Use & maintain the company’s CRM system as per guidelines & standards. - Qualify accounts per internal standards for size and product usage. - Notify management of accounts that may qualify as developmental or key accounts. - Compile & present price and delivery quotations. - Follow- up on open quotes to secure the business and obtain feedback regarding the competitiveness. - Process warranty claims & customer complaints. - Render support to field-based business development personnel. - Liaison & follow up with internal resources. - Review/validate customer purchase orders - Monitor/track the progress of critical orders and communicate status to concerned parties. - Provide back up for other sales resources in their absences (as circumstances may require). - Communicate with sales management regarding...