Senior Director - Infrastructure & Operations Delivery

Job description

The Senior Director Infrastructure & Operations Delivery is a strategic leadership role responsible for driving end-to-end customer delivery excellence, operational performance, and large-scale project execution across the organization's infrastructure portfolio. This leader serves as the primary accountability owner for customer satisfaction, delivery commitments, and the successful execution of complex, enterprise-wide infrastructure programs. The ideal candidate is a results-driven executive who combines deep technical acumen with exceptional relationship management and organizational leadership capabilities. Key Responsibilities: Customer Delivery & Satisfaction - Own the end-to-end customer delivery experience, ensuring all infrastructure and operations services are delivered on time, within scope, and to the highest quality standards. - Serve as the executive escalation point for customer issues, driving rapid resolution and proactive communication. - Establish and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and strategic partner. - Define, monitor, and report on customer satisfaction metrics (CSAT, NPS, SLAs/OLAs), continuously i...