Sr NOC Training & Standards Program Manager

Job description

Department: Network Operations Control Our Company Promise: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As the Sr NOC Training & Standards Program Manager, you’ll lead the development and management of training programs that ensure Network Operations Control (NOC) and Dispatch Employees are fully trained, qualified, and supported to perform their roles safely and effectively. You’ll oversee Dispatcher training and standards programs in alignment with FAA regulations and Southwest policies, develop and maintain training curricula and manuals, and support qualification management across the operation. Working closely with Dispatch Leaders and operational teams, you’ll answer questions from the floor, provide day‑to‑day guidance, and occasionally instruct training sessions ranging from one‑on‑one support to classro...