Director, Client Services (Retirement Services)

Job description

ADP is hiring a Director – Client Services within our Small Business Services (Retirement Services) organization. In this role as the Director - Client Services, you will support and assist in the overall strategy for servicing and supporting their assigned market segment within our Retirement Services organization. Responsible for the direct management and support of client service teams within a defined market segment. Ensures performance results across a variety of metrics and measures, including NPS, client retention, productivity, and associate engagement. Drives associate development and performance through the direct management of the service teams and service managers. Leverages the available analytics, client feedback and associate input to create a superior experience for clients and associates. Uses experience, as well as anecdotal and empirical data, to recommend initiatives to improve service experience. Continuously reviews the quality and productivity results by individual, team, and market segment. Reviews performance on a daily basis, coaching where improvement is needed and providing recognition as appropriate. The success of this position is measured by the quali...