Cloud Support Engineer I (MD-ID)

Job description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the assigned Microsoft work streams and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities - Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools - Manage reporting and evidence for proper configuration settings within the environment - Respond to incident tickets in a 24x7 operational environment to meet SLA objectives; including scheduled weekend support - Perform patching and system updates on cloud servers - Coordinate the resolution of on-prim systems - Review system logs to identify and mitigate system issues - Leverage knowledge base to help troubleshoot, identify and resolve systems issues - Update knowledge base troubleshooting guides and lessons learned as required - Document incident fixes and make recommendations to engineering team...